Support
Most answers are in help. If yours isn't, write to us.
Contact
- Support
- support@getstow.ee: questions, problems, purchases and licences
- Privacy
- privacy@getstow.ee: anything about the privacy policy or your data
- Security
- security@getstow.ee: reporting a vulnerability (see security)
What to include
- Your Stow version and macOS version.
- Which kind of account the problem concerns: Gmail, Google Workspace, Microsoft 365 or Outlook.com.
- What you did, what you expected, and what happened instead, including the wording of any message Stow showed.
- For purchases, your order number from your Polar receipt.
- If we ask for it, a log file. Logs never contain message content, subject lines, passwords or tokens, and email addresses in them are scrambled.
What never to send
- Your recovery key. We will never ask for it. Anyone with it and a copy of your archive could read your mail.
- Your mail or anything from your archive. We don't need it to help you.
- Passwords or sign-in codes for Google, Microsoft or anything else.